data

The four customer insight problems your firm must crack

Data-driven companies will enjoy upturn first

Sloppy call centre practice exposes customer data to fraud risk

Doc Searls: Customers will use ID data to force CRM change

Interview: Sohaib Abbasi, CEO Informatica

Do you really know your customers?

Customer intelligence: The centrepiece of BI

Seeing customers as individuals via intelligence and data

The two minute CRM guide to: business intelligence

Seven ways to reduce IT costs with master data management

Omniture summit: Don't waste a good recession on traditional marketing

EC data protection threat focuses on online marketing

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