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enterprise feedback management
VoC: What’s wrong with VoC and how do you get it right?
If Voice of Customer is so 21st Century, then how come my Granny was an expert?
Is your Voice of Customer hidden behind a statistical smokescreen?
You want to listen to the Voice of the Customer, but do you want to change?
Confirmit unveils revamped multichannel feedback platform
Tesco's turnaround plan: Can customer service revitalise the retailer?
What does it take to get value out of customer feedback / VoC efforts?
You can't satisfy customers if your brand is deaf, dumb and blind
The three types of social media conversations you must consider
Have a clear goal for your voice of the customer project
Take a dose of your own medicine and ask everyone!
What does the Voice of the Insurance Customer tell us about customer needs and behaviour?
Contact centres: The ultimate ebook
How to build a search marketing strategy
What can neuroscience teach us about customer service?
Twitter and TV: How should brands respond to multi-screening?
What will Facebook video advertising mean for marketers?
It's a CRM deployment jungle out there!
HMRC hires marketing guru to "sex up" tax
CRM budgets rise despite widespread strategy shortcomings
Anti-social networks: Why are you failing to engage online?
Telecommunications – A growth industry in the UK
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