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Will the Search Alliance provide marketers with an alternative to Google?
O2 and Google step up mobile advertising projects
Does Google have CRM ambitions?
Google to launch Groupon rival following failed takeover?
AdWords session-based function causing advertiser irritation
10 predictions for search marketing in 2011
Will Google buy Twitter - and what would be the implications?
Google is "dominant" in online ads, warns French regulator
Google acquires speech technology and video security firms
Groupon rejects Google's $5bn bid
Google responds to ranking loophole that rewards poor service
Google CRM: What would it look like and what can we learn?
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Why aren’t Voice of the Customer programmes proving their value?
Omnichannel: New service buzzword, same service problems
Marketing Cloud: The final nail in IT’s coffin?
What does omnichannel mean?
A third of customers take to social to vent service frustrations
The impact inconsistent customer service has on customer satisfaction
Omnichannel: New service buzzword, same service problems
Global thinking: Five tips for multinational digital marketing
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