ken blanchard

Ken Blanchard: How to save your firm from a customer service crisis

14/10/2010 - 00:29 - 2 comments
Ken_Blanchard
Ken Blanchard explains where firms are going wrong with their customer service strategies - and how to solve these issues.

Is strong leadership the solution to customer woes?

30/10/2009 - 09:53 - 2 comments
Suit
Leadership is on the agenda as organisations look to empower their staff to better serve customers during the recession. Leadership experts including Ken Blanchard and Tom Peters share their thoughts.

Stephen Covey: Change culture for customer success

14/09/2009 - 10:53 - 2 comments
Stephen Covey
One of the world's leading business experts, Covey explains how empowering employees can improve performance.

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