Michael Wu's social media series

Time to rethink the value and efficiency of social technologies?

Attention economy and customer relationships: Can we beat the Dunbar limit?

The relativity and attention economics of customer relationships

The four components of a customer relationship - and how to influence them

Social media: Communities inside networks? Networks inside of communities?

Maintaining strong ties in social media

Online communities: The value of strong ties vs weak ties

Communities vs social networks: How do people become connected?

Social networks vs online communities: The important distinctions to know

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