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Microsoft
Windows 8 update: How can Microsoft manage its customer discontent?
A Dynamics business is a unified business: Microsoft's CRM mantra
Moxie continues Microsoft collaboration with Lync integration
Convergence 2013: Microsoft plays matchmaker between marketing and IT
Is service being curbed by the ‘customer is king’ cliché?
Google search figures dwindle as rivals increase market share
Microsoft opens social network Socl to additional users
Reimagining CRM: Can Microsoft crack adoption with the consumerisation of CRM?
Microsoft teams with Moxie to "transform workforce into market intelligence network"
Microsoft kicks off Dynamics CRM innovation spree with user experience upgrade
What does Microsoft’s acquisition of MarketingPilot mean for CRM?
Microsoft swoops for marketing automation firm MarketingPilot
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Why aren’t Voice of the Customer programmes proving their value?
Omnichannel: New service buzzword, same service problems
Marketing Cloud: The final nail in IT’s coffin?
What does omnichannel mean?
The impact inconsistent customer service has on customer satisfaction
Omnichannel: New service buzzword, same service problems
Global thinking: Five tips for multinational digital marketing
Consumers are most open to ads while shopping. Opportunities for brands and retailers
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