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Microsoft storms the Marketing Cloud, blasts rivals as “tools of oppression”
Kirill Tatarinov, Microsoft: Everybody is now responsible for CRM
Convergence 2013 swaps secrets and bouncing Ballmer for a bloke called Fred
Microsoft's emergency stop kickstarts Dynamics speculation
Microsoft has marketing automation "edge" with updated Dynamics CRM
The week that reshaped the Cloud: The analysts' verdict
Oracle and Microsoft team up to stamp out rivals
Windows 8 update: How can Microsoft manage its customer discontent?
A Dynamics business is a unified business: Microsoft's CRM mantra
Moxie continues Microsoft collaboration with Lync integration
Convergence 2013: Microsoft plays matchmaker between marketing and IT
Is service being curbed by the ‘customer is king’ cliché?
Contact centres: The ultimate ebook
How to build a search marketing strategy
What can neuroscience teach us about customer service?
Twitter and TV: How should brands respond to multi-screening?
The top nine social media faux pas: Is your brand socially awkward?
It's a CRM deployment jungle out there!
HMRC hires marketing guru to "sex up" tax
Is social media confusing customer service?
Social networking is the worst place to start a social business
CRM budgets rise despite widespread strategy shortcomings
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