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Microsoft
Rumours re-circulating of a Sage acquisition by Microsoft
Yammer announces first major upgrades since Microsoft acquisition
Ballmer promises more Cloud, more social, more Office, more Windows
Microsoft delays Dynamics CRM support for iPad and Android
What will Microsoft's £1bn Yammer gambit mean for its customers?
Microsoft confirms Yammer acquisition for $1.2bn
Microsoft: What would a Yammer acquisition mean for social business?
Rumour: Microsoft “in talks” to buy social enterprise tool Yammer
What are the marketing implications of Microsoft’s So.cl?
Zendesk partners with Microsoft Dynamics CRM solution
Microsoft launches new social networking site So.cl
Yammer builds out ecosystem with Microsoft Dynamics integration
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Omnichannel: New service buzzword, same service problems
How to kick-start conversations with your customers
Primark: Can a High Street store survive without ecommerce?
What does omnichannel mean?
People are channels too: How staff deliver omnichannel experience
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
Consumers are most open to ads while shopping. Opportunities for brands and retailers
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