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mobile apps
CRM: Gartner foresees growing SF.com dominance and mobile app explosion
Infographic: How CRM apps can drive sales
Infographic: Mobile app behaviour in 2013
Quarter of corporates to have an enterprise app store by 2017
Tablets trump smartphones for online shopping
Gartner: 33% of consumer brands to integrate payment into branded apps
Integrating app self-service for a multichannel approach
mplsystems launches mobile customer service app suite
Gartner: Free apps will dominate total downloads in 2012
IBM announces augmented reality in-store mobile app
Facebook launches App Centre for mobile users
Infographic: How mobile consumers are using customer service apps
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Omnichannel: New service buzzword, same service problems
How to kick-start conversations with your customers
Primark: Can a High Street store survive without ecommerce?
People are channels too: How staff deliver omnichannel experience
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
The impact inconsistent customer service has on customer satisfaction
Omnichannel: New service buzzword, same service problems
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