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mobile phones
SMS: Making the most of messaging
Customer journey mapping and the social customer: The four implications to know
O2 launches mobile Wallet to transform spending - but no NFC for now...
Poor mobile engagement has customers turning off
nanoRep launches mobile customer support widget
Why mobile is bringing new meaning to data and analytics
corePhone: A great example of the service ethos and customer-centricity! (Part I)
Market research by mobile: Magic or myth?
Smartphone essential shopping companion - Deloitte
Enterprise adoption of iPad driving mobile CRM commitment
Tablet users more likely to shop online; more open to ads - study
Customer satisfaction with mcommerce on the up
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Omnichannel: New service buzzword, same service problems
Why aren’t Voice of the Customer programmes proving their value?
Marketing Cloud: The final nail in IT’s coffin?
What does omnichannel mean?
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
Global thinking: Five tips for multinational digital marketing
Consumers are most open to ads while shopping. Opportunities for brands and retailers
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