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mobile phones
Radian6 adds OpenAmplify and Klout analysis, unveils mobile functionality
Shoppers unenthusiastic about contactless payment via mobile
New in-game mobile advertising platform claims engagement success
O2 and Google step up mobile advertising projects
Digital devices upping the ante for store service standards
Google unveils Hotpot mobile recommendation engine for Places
Gartner: Mobile coupons to become critical to customer retention
Can SMS banking improve plunging satisfaction levels?
Businesses changing mobile strategies as mobile payments soar
App-ortunity knocks: Are apps the next customer engagement battleground?
How to engage the mobile consumer
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Omnichannel: New service buzzword, same service problems
How to kick-start conversations with your customers
Primark: Can a High Street store survive without ecommerce?
What does omnichannel mean?
People are channels too: How staff deliver omnichannel experience
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
Big data is key to effective financial services customer service
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