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mobile
Forrester: Marketers, switch from 'tactical' to 'transformative' mobile strategies
Infographic: The post-PC revolution
Infographic: Is local search the next frontier in marketing?
Mobile, social and Big Data to drive actionable analytics in 2013
IAB reveals biggest mobile challenges amongst media agencies
Email read rates drop as marketers fail to engage consumers
IAB reveals surge in mobile optimised sites
Infographic: How consumers use mobile in the marketplace
Mobile sales account for a fifth of total Christmas purchases
Retailers to spend $55bn annually on mobile marketing by 2015
Infographic: Rise of the mobile strategist
Ovum hails the arrival of mobile BI
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Omnichannel: New service buzzword, same service problems
How to kick-start conversations with your customers
Primark: Can a High Street store survive without ecommerce?
People are channels too: How staff deliver omnichannel experience
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
The impact inconsistent customer service has on customer satisfaction
Omnichannel: New service buzzword, same service problems
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