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mobile
What does Apple snubbing NFC mean to the retail world?
Infographic: Is mobile search taking over?
Infographic: The growth of mobile search
Mobile overtakes web for email open-rates
Search engine apps still mobile users’ preferred research tool
Marketing in 2012: The expert views
Mobile fuelling growth of social media, says Nielsen
Mobile helps Cyber Monday break site traffic records
Quarter of Brits shop online via smartphone devices
Infographic: 2012 mobile social consumer trends
Zach Nelson, NetSuite: “Every company is a Cloud company today”
'T-commerce' makes a splash: 38m Americans shop on the toilet
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Why aren’t Voice of the Customer programmes proving their value?
Omnichannel: New service buzzword, same service problems
Marketing Cloud: The final nail in IT’s coffin?
What does omnichannel mean?
Global thinking: Five tips for multinational digital marketing
Consumers are most open to ads while shopping. Opportunities for brands and retailers
A third of customers take to social to vent service frustrations
The impact inconsistent customer service has on customer satisfaction
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