Contact centre as a service speciliast Mplsystems has recently achieved commendation in the Gartner 2016 Field Service Management report.
This mention has been a massive success for the people behind Mplsystems, who were recently identified as a Visionary in Gartner’s 2016 Magic Quadrant for Contact Centre as-a-Service (CCaaS) for Western Europe.
The company was listed as a CCaaS “Visionary” for the October report, and they were further included in the May 2016 Gartner Magic Quadrant for Customer Engagement CRM centres.
The CEO of Mplsystems, Paul White commented that the company was absolutely delighted to be included by Gartner in their latest report. After all, for many in the communications industry, a place in the Gartner report represents one of the most important successes a company can achieve. The company believes that their new position as a “visionary” when combined with their position as a contact centre as a service offering and customer engagement centre solution illustrates their unique ability to deliver an innovative end-to-end solution for clients. Mplsystems claim to provide their users with everything they need from initial customer contact, to on-site service.
Revolutionary New Technology
The latest innovative technology by Mplsystems was sure to create a stir, as it has already begun to revolutionise the marketplace by empowering customers to amend services and make requests through mobile technology. What’s more, the delivery of that service can also be managed in real time.
The advanced Mplsystems scheduling solution means that organisations from a range of industries, and across a broad spectrum of sizes can resolve complicated problems with field workforce management, while their collection of highly customisable apps give businesses the chance to offer incredible real-time services, while effortlessly managing parts, overruns, payments, and more.
What Does Gartner Think?
The report surrounding Mplsystems from Gartner suggested that the field service management arena is currently in a state of rapid development and growth. The market continues to expand in response to proven results in the business field from projects and various technology developments in machine learning, SaaS, and mobility. The report continued to predict that by the time 2020 rolls around, approximately two in every three large organisations for field services will be equipping their technicians with a mobile application to drive profitability and create greater revenue streams through customer satisfaction and efficiency.
The mention of Mplsystems in the Gartner Field Service Management Magic Quadrant report comes after a recent announcement from the company that outlined their ability to secure their second funding award from the innovation agency for the UK – Innovate UK. The AESOP project – otherwise known as “Advanced Engineer Scheduling Optimisation Prediction” will work to further optimise the workforce for field workers in real-time using IoT solutions.
The belief is that the upcoming benefits of the AESOP project released by Mplsystems will help to deliver better productivity and efficiency for organisations when it comes to managing technicians and field engineers, and ensuring that they are able to react quickly to unforeseen circumstances including overrunning and traffic jams.
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