paul greenberg

Rethinking sales in a social CRM strategy

2010-01-19 11:54
brain_mind_thinking_vitual
Mark Tamis explores how organisations should be adapting their sales methods for the 'social customer'.

CRM in 2010: The experts' predictions

2009-12-18 06:47
2010
Experts including Paul Greenberg and Shaun Smith speak to MyCustomer.com about their CRM predictions for the coming year.

CRM in 2009: The experts' view

2009-12-04 07:16 - 2 comments
2009
MyCustomer.com speaks with leading experts from the field of CRM, including Paul Greenberg and Shaun Smith, to discuss their views on the events of 2009.

Whole lot of shakin' going on: The new customer service model

2009-10-09 11:00 - 2 comments
Paul Greenberg
CRM expert Paul Greenberg explores a new model for customer service to restore trust and respond to the 'social' customer.

Playing for real: The games industry and social CRM business models

2009-08-17 06:01 - 2 comments
Paul_Greenberg.jpg
Paul Greenberg explains the growth of co-creation in gaming and how this offers a prototype for a successful social CRM business model.

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