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ray wang
Why Gartner's Microsft Dynamics revenue figures are raising eyebrows
Evolution of the species: From CMO to chief digital officer
Ray Wang: It’s time to consolidate social business platforms
Ray Wang: The Cloud is creating the business models of the future
Ray Wang: The transactional age is making way for the era of engagement
Ray Wang: Social business adoption is dependent on employee adoption
Ray Wang: Brands are dumb if they drive traffic to Facebook
SuiteWorld and the great social business debate
Ray Wang: "Lithium to play key role in shift from engagement to experience"
Sapphire: Questions that need answering from SAP
Why don't you just stop spending millions on software and go and do something more useful instead?
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Why aren’t Voice of the Customer programmes proving their value?
Omnichannel: New service buzzword, same service problems
Marketing Cloud: The final nail in IT’s coffin?
What does omnichannel mean?
Global thinking: Five tips for multinational digital marketing
Consumers are most open to ads while shopping. Opportunities for brands and retailers
A third of customers take to social to vent service frustrations
The impact inconsistent customer service has on customer satisfaction
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