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Why the future of sales doesn't involve selling
The customer engagement conundrum: What the **** is it?!
Analytics market growth slows as confusion remains over Big Data
The month in CRM: Why October provided no calm before the storm
NetSuite not sweating over SAP's increasing Cloud commerce credentials
SAP CEO: We're growing faster in the Cloud than SFDC and Oracle
HANA will deliver quantum leap for your firm, says SAP
Rethinking commerce: Why SAP is acquiring hybris
SAP plans hybris acquisition to "raise stakes in CRM"
SuiteWorld vs SapphireNow: It's a customer conference smackdown!
Bigger than Big Data: SAP CEO declares war on 'dark data'
HANA Enterprise heralds SAP's big Cloud push
How to measure the ROI of personalisation
Why is Amazon launching a physical store – and what will it mean for retail?
Why is the customer journey so complex and what does it mean for business?
Customer journey mapping: The opportunities and obstacles
How to create a customer journey map
The myths and realities of modern customer service
How to better manage your marketing agency
Investment Patterns in B2B Customer Experience Management
NewVoiceMedia strengthens executive team with major appointment
Moments Matter: Deliver Superb Customer Journeys with Smarter Commerce
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