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SAP
SAP copyright dispute takes new twist as Oracle appeals $306m settlement
SAP rolls out CRM solution for government contact centres
SAP leverages HANA to deliver new social sentiment solution
Rob Enslin: Convergence of Cloud, mobile and in-memory is revolutionising business
Clash of the Titans: SAP vs Oracle vs Microsoft Dynamics
SAP enhances analytics software with ‘five pillar’ strategy
Sameer Patel, SAP: Discussion around the social web was overblown
Ellison: Oracle provides CRM in the Cloud - SAP won't until 2020
John Wookey: Why SAP and Oracle have got the Cloud wrong
John Wookey: Siebel didn't build something that sales people wanted to use
Volker Hildebrand: Firms are "damaging" relationships with their interactions
SAP's Dalgaard announces assault on Salesforce.com
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What does omnichannel mean?
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
The impact inconsistent customer service has on customer satisfaction
Omnichannel: New service buzzword, same service problems
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