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Oracle cites SAP as revenue slides
SAP hands over apps hosting to T-Systems
Interview: SAP's Rainer Zinow on Business ByDesign
SAP succumbs to the pain of recession but sees light at the end of the tunnel
"Don't start with what data you need, but what questions you need answering"
Sapphire 09 interview: SAP's new CEO Leo Apotheker
NEWS IN BRIEF: SAP axes 3,000 jobs as economy takes its toll
SAP CEO: SAP can't afford SaaS for now!
SAP issues warning following credit crunch collapse
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Using social media to map the consumer journey to the customer experience
First Direct: Six experience lessons from the bank that bucks the trend
Omnichannel: New service buzzword, same service problems
How to kick-start conversations with your customers
Primark: Can a High Street store survive without ecommerce?
What does omnichannel mean?
People are channels too: How staff deliver omnichannel experience
How to kick-start conversations with your customers
A third of customers take to social to vent service frustrations
The impact inconsistent customer service has on customer satisfaction
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