self service

Self-service 2.0: An engaging experience for the social customer?

30/03/2010 - 06:06
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Online self-service isn't just migrating call centre activity to the web - it is about collaboration. Lior Arussy looks at the firms getting it right.

How to optimise online self-service portals

25/06/2009 - 06:00
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Top tips on helping customers to help themselves online via robust web self-service portals.

The secrets to a customer-friendly self-service solution

11/06/2007 - 16:10
By Nick Applegarth, EnvoxA recent industry survey indicates that on average, people calling into a customer service department will wait on hold for j...

Self-service and technology: effects on customer relationships

23/05/2001 - 08:30 - 1 comment
IntroductionIncreasingly, many forms of customer service are being delivered with the help of technology. Much of this technology-delivered service is...

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