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Beware the social sprawl: How to consolidate your company's communities
Salesforce.com: Benioff bumps Social Enterprise for the Customer Company
Quarter of corporates to have an enterprise app store by 2017
Goals, champions and roles: Set yourself up for social media success in 2013
How do you 'overservice' your customer - and why is it an advantage?
Social business: The critical role of Cloud Computing
Benioff: "Oracle is the Exadata company, SAP the HANA company, we're the customer company"
SAP could be “dominant player” in social software market
CRM and collaboration applications driving software market growth
Microsoft teams with Moxie to "transform workforce into market intelligence network"
Infographic: Social media and workplace collaboration
IBM: How Big Blue became a social business - how you can too
Seven ways to humanise your brand
More than a metric: Is this why some people hate Net Promoter Score?
New MyC report: Digital empowerment in retail banking and the customer service challenge
How to measure the ROI of social selling
How to use social proof to your advantage
Social Selling Isn't For You? Give Me 5 Minutes Of Your Time!
When customer-centricity loses its lustre: 8 ways to avoid employee apathy
The wearable revolution has already begun
Infographic: How to deliver excellent customer service to millennials
What are the social selling pitfalls to avoid?
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