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Beware the social sprawl: How to consolidate your company's communities
Salesforce.com: Benioff bumps Social Enterprise for the Customer Company
Quarter of corporates to have an enterprise app store by 2017
Goals, champions and roles: Set yourself up for social media success in 2013
How do you 'overservice' your customer - and why is it an advantage?
Social business: The critical role of Cloud Computing
Benioff: "Oracle is the Exadata company, SAP the HANA company, we're the customer company"
SAP could be “dominant player” in social software market
CRM and collaboration applications driving software market growth
Microsoft teams with Moxie to "transform workforce into market intelligence network"
Infographic: Social media and workplace collaboration
IBM: How Big Blue became a social business - how you can too
How to measure the ROI of personalisation
Why is Amazon launching a physical store – and what will it mean for retail?
Why is the customer journey so complex and what does it mean for business?
Customer journey mapping: The opportunities and obstacles
How to create a customer journey map
How to better manage your marketing agency
Is poor case management harming customer experience ambitions?
The myths and realities of modern customer service
Ecommerce mobile traffic overtakes tablet by 120% in last 12 months
Telephony and CRM: Chalk and cheese or BFFs?
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