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social media monitoring
SAP teams with NetBase to support social analytics
The real CRM side of listening and monitoring
Marketing talk-listen ratio: The formula for getting more from social media?
Three ways to operationalise social media feedback
Facebook launches 'People Talking About This' metric and Page Insights analytics
Online insight monitoring is not a silver bullet!
IBM announces platform to track and monitor social data
Google swoops for social analytics firm PostRank
Omniture takes Summit to the max in bid to tackle "extreme data"
Connecting Salesforce and Radian 6
CityGrid Media buys BuzzLabs to support SME social media monitoring
IBM joins the social media monitoring melee
How to measure the ROI of personalisation
Why is Amazon launching a physical store – and what will it mean for retail?
Why is the customer journey so complex and what does it mean for business?
Customer journey mapping: The opportunities and obstacles
How to create a customer journey map
How to better manage your marketing agency
The myths and realities of modern customer service
3 Steps to Becoming #1 on Trip Advisor
Find out how to really connect with your customers
Can Apple Pay help you improve your customers' transaction experience?
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