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Global IT spending to reach $3.8 trillion in 2015, says Gartner
Infographic: What's in store for digital marketing in 2015?
4 ways to sell technology by creating a better experience
What communication channels annoy your customers the most?
Generation “me”: Why personalisation is driven by culture, as well as tech
Retailers have 180 seconds to make their mark on customers in-store
Why your customers want to give feedback in real-time
Sprinklr adds services to its social solutions with Dachis Group acquisition
Tech companies rated top brands by global consumers
7 key tech steps to successful customer engagement in 2014
Will Google Glass save the high street?
Ovum predicts the providers that will transform your enterprise by 2020
Internet of Things: Why the Support of Things is the future of customer experience
How to harness gamification for marketing
Lessons from Metro Bank: Disruption in the name of customer experience
How can B2B marketers make marketing automation better?
Six retail trends that will change how we shop
Questions to help determine a CRM strategy
Do retailers deliver customer service better online?
Five top tips for making your business app indispensable
An introduction to A/B testing
Can today’s tech see your support team replace your sales team?
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