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Global IT spending to reach $3.8 trillion in 2015, says Gartner
Infographic: What's in store for digital marketing in 2015?
4 ways to sell technology by creating a better experience
What communication channels annoy your customers the most?
Generation “me”: Why personalisation is driven by culture, as well as tech
Retailers have 180 seconds to make their mark on customers in-store
Why your customers want to give feedback in real-time
Sprinklr adds services to its social solutions with Dachis Group acquisition
Tech companies rated top brands by global consumers
7 key tech steps to successful customer engagement in 2014
Will Google Glass save the high street?
Ovum predicts the providers that will transform your enterprise by 2020
How can gamification support customer and employee onboarding?
Five ways to harness customer advocates to build your business
Affiliate marketing: In-house, agency or network?
The three key steps to community building
How has Admiral Group created a culture of engagement?
Essential Skills Every Marketing Manager Needs
And our biggest issue with customer service is…
Lessons from the leaders: How complaints can improve brand experience
4 Best Practices For Social Media Customer Service
The Future of CRM
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