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Send in the drones! Five customer service tech trends for 2015
Mining for hidden truths: Everything you need to know about text analytics
Revealed: The 30 best ways to use contact centre analytics
Interaction analytics: A “blood test” for your business?
Voice of the Customer: How to handle unstructured data
How to use text analytics to completely measure the customer experience
Is the British public condemned to a lifetime of bad customer service?
Customer feedback breakthrough: Time for text analytics?
Does the social media contact centre hold the future for analytics?
Internet of Things: Why the Support of Things is the future of customer experience
How can B2B marketers make marketing automation better?
Six retail trends that will change how we shop
How to build a data-driven marketing strategy
Data-driven marketing: What speedbumps are slowing our progress?
Questions to help determine a CRM strategy
Do retailers deliver customer service better online?
Five top tips for making your business app indispensable
Single Customer View Closes the Gap on Omnichannel personalisation
Why unstructured data holds the key to understanding the customer
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