vendor relationship management

Why the midata initiative will mark a sea change in CRM

06/05/2011 - 00:24 - 4 comments
customer_CRM_software_data_information_marketing_service_social
Alan Mitchell explains why the UK Government's new 'midata' initiative will create a new work/thinking agenda for CRM.

Volunteered personal information, personal data stores and your firm

Customer data
Video duration: 
10.10

Mydex, the first personal data store for individuals, has been trialling with a number of public and private sector organisations in recent months, and has been hailed as having “significant and wide-ranging” implications for marketers, brands and their customers.

Personal data stores, volunteered personal information and your firm

20/10/2010 - 00:28
Customer data
The co-founders of the first personal data store, explain the implications of volunteered personal information.
Video

Launch of first personal data store is “significant” for brands, consumers and VRM

13/10/2010 - 00:24
data world
Will the first service to give individuals back control over their personal data introduce a step change in the relationship between companies and customers?

Doc Searls: VRM and the new tools of engagement

25/01/2010 - 06:42 - 2 comments
tools.jpg
Vendor relationship management will change buyer-seller relationships by providing new means of engagement, explains Doc Searls.

Is it time for a volunteered personal information strategy?

16/10/2009 - 07:52 - 2 comments
Personal information
With the proliferation of personal information management services impacting CRM, Alan Mitchell explores how firms should respond.

Doc Searls: Customers will use ID data to force CRM change

30/09/2009 - 14:31 - 5 comments
Take the power back
Firms have been in the driving relationship of the customer relationship - but customer control of personal data could change this.

Vendor relationship management: CRM threat or opportunity?

26/05/2008 - 16:06
With vendor relationship management now on the agenda of large public and private organisations, could VRM be set to change market dynamics? Graham Sa...

Opinion: Click my EULA!

06/07/2006 - 09:35
* EULA - End User License Agreement By Graham Sadd, Founder and CEO of PAOGA I was recently contradicted when addressing the eema European e-Identity ...

Personal knowledge banks to kill off CRM?

09/05/2005 - 13:53
CRM will be replaced over time by the emergence of Personal Knowledge Banks, which give access, ownership, management and control of personal data bac...

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