Editor's Blog

Warning: Bad customer service could harm your customers' health
28-Jun
We now suffer more stress and related health problems from the cumulative effects of bad customer service than from other common stresses such as work, family, debt or technology, according to a new report.
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Naked charity stunts get bum rap
9-Jun
As The World Naked Bike Ride gears up to protest against... erm, something, is it time for charities to think up a new stunt?
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CEOs have "no time" to blog
23-May
I'm not the only one who has had a battle with the blog. CEOs are claiming that they just don't have the time to blog.
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Customer engagement taking off in airline industry?
2-May
It takes a brave company to invite customers to complain publicly about them. But that's just what Southwest Airlines are doing.
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Shameless self promotion... and what's in a name?
23-Apr
Paul Greenberg thinks we're great - others don't like our use of the term 'customer management'. Easy come, easy go...
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