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What is the best online customer support software?

I am running a small business online now and i really do not want to do too much job one customer service. Can i use a customer support software? What is the best customer support online? How can i use it? Please help! I saw a free customer support software online last night, it is called iKode Helpdesk X, I want to buy it but i am not sure whether it works? Here is the website: http://www.phphelpdesk.org/, please give me some useful advise. Thank you very much!

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20th Jun 2013 14:30

....is how you can work at iKode and yet be unaware of its flagship product iKode Helpdesk X - and further still, be unclear whether said product actually works.

Are you alone in your confusion about the tool, or is your uncertainty about the effectiveness of Helpdesk X reflected throughout iKode?

Lets widen the discussion here:

* If you use an online customer support software that you believe is working well for your business, we would love to hear your experiences. 

* If you work for a support software vendor and you ARE sure that your product works, why not tell us a little about it. 

Thanks all. 

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Give teamsupport.com a shot -- well worth it.

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01st Jul 2013 14:15

Hello

In my opinion eAssistance Pro live chat tool is best web chat solution for online customer support. It's affordable and secure & reliable tool. It's not only chatting tool rather you can monitor visitors information and also analyze website traffic by using this chat application. Available free demo on here https://www.eassistancepro.com/

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12th Jul 2013 11:04

We are about to launch our CRM you can brief us your requirement.

 

Call us on 718-717-8666 or visit us at www.bingocrm.com

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22nd Jul 2013 14:58

You can manage your sales, marketing, and customer support better with BingoCrm. An advanced online CRM software with extra features. Take a free trial.

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By paulor
27th Sep 2013 07:55

"Customer support" and "CRM" really describe two distinct types of software that both help you track interactions with customers.  For customer support, chances are you will want another tool in addition to your CRM.  Specifically, you will want to be able to track customer requests, complaints, and feedback as "tickets" and make sure these tickets are assigned to the correct support representative and processed in a timely manner.  Software Report has a good collection of the best CRM and customer support products, and you can also get a personalized report on which ones are the best for your business.

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By jmaben
02nd Jan 2014 09:00

Add Live2Support live chat to your website and watch visitors on your web site in real time and chat with them. Live2Support is a nice tool for web site increase sales and provide best customer service. Keep records of visitor activity on your web site. Fully customizable visitor interface. Easy to use and implement service. Invite visitors to chat with your or guide them without chatting also. Easy transfer chats to other operators, use predefine responses, full management of saved chat sessions, view visitor's geographic location, IP address, referrer etc. Alternate web base interface also available. Free trial available.

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By aarto
21st Apr 2014 11:28

Happyfox is customer support software which providets a clean interface and can reduce the response time to customers from days to hours. It provides integration with the business apps for online chat, facebook, CRM, Accouting to obtain an complete integrated business solution

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17th Jun 2014 06:50

I haven't heard of iKode Helpdesk X but i can recommend you customer service application for your website which i also use for my wordpress website known as Banckle. It is a complete collaboration tool for any type of website. Try it: http://banckle.com/

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25th May 2015 04:49

For customer support, chances are you will want another tool in addition to your CRM.  Specifically, you will want to be able to track customer requests, complaints, and feedback as "tickets" and make sure these tickets are assigned to the correct support representative and processed in a timely manner

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03rd Sep 2015 16:06

As an option to consider I would recommend you to take a look at bpm’online service (http://www.bpmonline.com/service/) – a cloud-based customer service software that offers out-of-the-box processes based on industry best practices so that you can manage customer requests and automate service operations by following pre-defined processes for customer care excellence. The functionality includes outbound campaigns, inbound case management, business process management, customer data management that creates efficient call center solutions on demand with increased productivity of workforce. Check how one of our clients achieved CRM ROI of about 1281% by implementing bpm’online service desk. (http://www.bpmonline.com/sites/default/files/Sci_Sales_Group_2.0_0.pdf)

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