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How to benchmark engagement on your website
Dave Chaffey looks at metrics for evaluating initial engagement with a site and benchmarks for engagement.
Phil Simon: Business lessons from Amazon, Apple, Facebook and Google
Brent Leary interviews Phil Simon, author of The Age of the Platform, about lessons from The Gang of Four.
Why customer experience? Why now?
 Why customer experience? Why now? We've entered the age of the customer - an era where a focus on customers matters more than any other strategic imperative. Download this Forrester Report from Satmetrix, the Net Promoter software company, on customer centricity and find out why you can't afford to ignore it. Download now
You want new business - so go and find it!
Why do market research, when the internet can make direct contact with potential customers? Nicholas Watkis explains.
Improving ecommerce: The rules of retail that we've forgotten
 This whitepaper outlines how you can apply retail best practices to ecommerce including segmentation, targeting and customer behaviour. Learn how your contact centre can provide a second-to-none service to your customers - even though they might be online. Download now
Are these the trends that will define ecommerce in 2012?
Ecommerce remains robust in the face of the tough retail environment. So what can we expect from ecommerce in 2012?
20 reasons to host your contact centre in the Cloud
 Your contact centre is at the heart of your business - after all no contact, no customers. But setting up a contact centre is demanding. Download our 20 reasons for using the Cloud and learn how to be more engaged. Download now
Business intelligence initiatives falling short of expectations
Less than one in three companies will get the desired ROI from their business intelligence projects over the next two years.
Webcast: Is your CRM as forward thinking as your sales reps?
 To what extent are traditional CRM systems built with salespeople in mind? Register for this free webcast where our expert panel debates this issue. Featuring: MyCustomer.com editor Neil Davey, sales expert Sean McPheat and head of CRM Kris McKenzie from SAP. Watch now
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