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CRM in 2012: The expert predictions
CRM guru Paul Greenberg tells MyCustomer.com about his predictions for the world of customer relationship management in the coming year.
A tale of two airlines: Customer experience lessons from Air Asia & Kingfisher
Customer experience expert Shaun Smith examines two similar airlines that are experiencing two very different sets of financial results.
20 reasons to host your contact centre in the Cloud
 Companies striving to keep pace in the competitive market often find themselves troubled by inflexible IT systems. Learn how you can stay up to date with our free guide on hosting your contact centre in the Cloud.
Download now
Steve Fearon, Oracle: 'The evolution of CRM to CEM is happening'
Oracle's Steve Fearon explains how organisations can build a customer-centric brand through effective customer experience management.
Why customer experience? Why now?
 We've entered the age of the customer - an era where a focus on customers matters more than any other strategic imperative.
Download this Forrester report from Satmetrix, the Net Promoter software company, on customer centricity and find out why you can't afford to ignore it.
Do your employees need to mirror the social customer?
With a little help from his friends, Mitch Lieberman looks at the links between social CRM and Enterprise 2.0 and the implications for the way we support our employees.
Webcast: Does your CRM need to catch up with your sales team?
 Watch this free webcast now to see MyCustomer.com editor Neil Davey debate how today's CRM systems are faring with industry experts Sean McPheat and Kris McKenzie.
Watch now
Blackbaud acquires engagement software firm Convio
The not-for-profit sector is being promised a range of tools and services to more effectively raise funds, advocate for change and cultivate relationships.
Guardian Changing Media Summit 2012: 21-22 March, London
 Now in its seventh year, the Guardian Changing Media Summit brings together the biggest and brightest names from around the globe to debate the future course of the media and content industries.
Register before 31 January to save 20%!
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