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Customer experience management in 2012: The expert predictions
Customer experience guru Shaun Smith tells MyCustomer.com about his predictions for the world of CEM in the coming year.
CRM's seven signs of life: How to resuscitate your CRM strategy
White coats on, stethoscopes at the ready – Carolyn Bondi talks us through the basic biology of CRM campaigns and provides her top tips for boosting your strategy.
Webcast: Does your CRM need to catch up with your sales team?
 Watch this free webcast now to see MyCustomer.com editor Neil Davey debate how today's CRM systems are faring with industry experts Sean McPheat and Kris McKenzie. Watch now
If your marketing isn't building relationships it's being overlooked
Stefan Boyle explains how to build relationships with your clients and prospects and why adding value should be a vital component of your marketing.
Cloud contact centres: Who can you trust?
 With issues of trust still surrounding Cloud Computing how can we confront this tangible air of suspicion? In our whitepaper we tackle the common concerns and explain how they can lead to trusting Cloud-based contact centres. Download now
Infographic: The history of social business and shared value
Global Dawn traces the history of social business over the past thirty years to show it's not just a 2012 fad.
Are you aware what your customers are saying about you?
 Social media has become an imperative for any customer-focused company. Satmetrix, the Net Promoter software company can help you leverage this crucial channel with its new Net Promoter software.
Have a look and enter the prize draw to win a free trial
Report: Customer service standards worsening in UK
Most think customer service in the UK is failing to improve, according to a new survey, despite having a huge impact on brand and market share.
Guardian Changing Media Summit 2012: 21-22 March, London
 Now in its seventh year, the Guardian Changing Media Summit brings together the biggest and brightest names from around the globe to debate the future course of the media and content industries. Register before 31 January to save 20%!
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