|
Google, IBM, LinkedIn: Are these firms the future of CRM?
Where are the next CRM superstars going to emerge from? CRM experts share their views on the market.
Customer retention strategies: A complete waste of time?
Forget customer retention, says Ashley Patterson, focus on anti-defection instead. Because there is a difference...
Is complexity on the agent desktop killing customer experience?
 Consumers rank query response rates as the number one service experience factor. Read this whitepaper to find out how you can reduce the speed of query responses from minutes to seconds by reducing desktop complexity. Download now
Revolution or evolution: What would Darwin say about the social enterprise?
Many enterprise technologies claim to be revolutionary. But is that really the best way to institute organisational change? David Lavenda explores.
Microsoft Dynamics CRM Online: Free trial
 Offering you powerful CRM software delivered as a Cloud service. Find out how Dynamics CRM Online can help your business and get a free 30-day trial today. Sign up now
Seven ways to measure and deliver customer engagement
Dominic Graveson provides a set of pointers and things to consider if you are developing a strategy for measuring and delivering customer engagement.
Trend report: The rise of linking to social networks
 The trend to drive email subscribers to community pages such as Facebook and Twitter is on the rise. Read this report for an overview of the reasons for the growth and why traditional viral links are on the decline.
Business transformation, social CRM, E2.0 and ACM
Mark Tamis explains why businesses will have to evolve from fear of change to creating value with customers - and how social CRM could be the first step.
Making the most of your online service
 Increase one-off problem resolution in contact centres and customer loyalty by deflecting to chat channels. Find out how implementing a real-time engagement strategy through chat channels could save you money and grow your online sales. Download now
Banks and building societies leading the way in the battle for customer loyalty
Bankers may be public enemy number one, but banks and building societies are leading the way in the battle for customer loyalty, a new study has found.
Fully customisable, Cloud-based trial of Sage SalesLogix available today
 See for yourself how the right CRM solution can help you build stronger, more profitable customer relationships. Sign up today for a fully customisable Sage SalesLogix 30-day free trial.
|
