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Marketing is broken! But here are five ways to fix it
What's wrong with marketing?! Danyl Bosomworth explains and shares five ways to start your brand revolution in 2012.
Winter of content for Huddle as collaboration snowballs
Huddle's Simon O'Kane talks to MyCustomer.com about collaboration's growing popularity and how Huddle fits into the increasingly crowded vendor space.
The real reason your sales team aren't using CRM
 Watch this free webcast now to see MyCustomer.com editor Neil Davey debate how today's CRM systems are faring with industry experts Sean McPheat and Kris McKenzie. Watch now
Ovum: SAP shifting CRM focus from 'relationship' to 'experience'
SAP is looking to distance itself from the CRM competition with a subtle shift in its products' focus from 'relationship' to 'experience'.
20 reasons to host your contact centre in the Cloud
 Companies striving to keep pace in the competitive market often find themselves troubled by inflexible IT systems. Learn how you can stay up to date with our free guide on hosting your contact centre in the Cloud. Download now
Facebook announces £4.2m advertising freebie to EU SMEs
Social network Facebook is to offer £4.2m worth of free advertising to small businesses across Europe.
Guardian Changing Media Summit 2012: 21/22 March, London
 Now in its seventh year, the Guardian Changing Media Summit brings together the biggest and brightest names from around the globe to debate the future course of the media and content industries. Register before January 31 to save 20%!
EU set to shake up customer data rules
The European Union is poised to propose tough new rules on how corporations handle internet users' personal data.
Customer Contact Planning 2012: 23-24 April, Blackpool
 The must-attend event for everyone interested in delivering best practice, improving the customer experience and driving improvement in their contact centre operation. This conference offers an agenda containing a rich mix of topics and networking opportunities. Register now, call 0333 123 5960 or email events@planningforum.co.uk.
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