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Is 'social' consciously deployed in your customer management model?
Despite all of the talk around social CRM, many businesses are still failing to integrate their social and CRM efforts around one common customer strategy.
Five ways to win the marketing battle in 2012
Marie Myles explores five issues marketers should address in the coming year.
20 reasons to host your contact centre in the Cloud
 Your contact centre is at the heart of your business - after all no contact, no customers. But setting up a contact centre is demanding. Download our 20 reasons on using the Cloud and learn how to be more engaged.
Download now
The Rypple effect: The game's afoot for Salesforce.com
Salesforce.com's takeover of Rypple seems like a diversion into HCM, but it's all about gamification and extending the Social Enterprise vision.
Webcast: Bringing your CRM in line with your sales reps
 To what extent are traditional CRM systems built with salespeople in mind? Register for this free webcast where our expert panel debates this issue. Featuring: MyCustomer.com editor Neil Davey, sales expert Sean McPheat and head of CRM Kris McKenzie from SAP. Register now
Lithium Technologies receives venture capital funding boost
A $53.4m venture capital funding boost for Lithium Technologies will allow the social media marketing company to take on rivals Salesforce.com and Jive Software.
Improving ecommerce: The rules of retail that we've forgotten
 This whitepaper outlines how you can apply retail best practices to ecommerce including segmentation, targeting and customer behaviour. Learn how your contact centre can provide a second-to-none service to your customers - even though they might be online. Download now
Real-time search to revolutionise contact centre experience
Call centre agents will soon be able to make use of real-time social media information as customer calls come in, following the award of a new UK patent.
Microsoft Dynamics CRM Online: Free trial
 Offering you powerful CRM software delivered as a Cloud service. Find out how Dynamics CRM Online can help your business and get a free 30-day trial today. Sign up now
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