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Social search is finally here - so how should you respond?
Andreas Pouros explains the impact of Google's imminent integration of Google+ into its search results - and why brands shouldn't ignore it.
Lessons from Verizon's convenience fee furore: Sales culture vs customer culture
Lior Arussy looks at what the reaction to Verizon's convenience fee tells us about the difference between sales culture and customer culture.
Are you aware what your customers are saying about you?
 Social media has become an imperative for any customer-focused company. Satmetrix, the Net Promoter software company can help you leverage this crucial channel with its new Net Promoter software.
Have a look and enter the prize draw to win a free trial
Email vs social media: Brand communication friends or foes?
Is social media killing email? Are they natural foes or complementary channels? Sam Cece explores.
Webcast: Does your CRM need to catch up with your sales team?
 Watch this free webcast now to see MyCustomer.com editor Neil Davey debate how today's CRM systems are faring with industry experts Sean McPheat and Kris McKenzie. Watch now
European Commission launches action plan to double ecommerce sales
The European Commission wants to double the volume of ecommerce across Europe by 2015 with the launch of a new action plan to boost online sales.
Microsoft Dynamics CRM Online: Free trial
 Offering you powerful CRM software delivered as a Cloud service. Find out how Dynamics CRM Online can help your business and get a free 30-day trial today. Sign up now
IBM continues social business expansion with new programmes and partnerships
IBM has expanded its influence in the social business space with the news that it is launching a range of consulting programmes, services and partnerships.
20 reasons to host your contact centre in the Cloud
 Your contact centre is at the heart of your business - after all no contact, no customers. But setting up a contact centre is demanding. Download our 20 reasons for using the Cloud and learn how to be more engaged. Download now
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