|
Ten tips to get your CRM training right
CRM and training experts contribute their advice to ensure that you get the best from your CRM system.
Three ways to operationalise social media feedback
Dan Wilson explains what 'operationalising' social media feedback means, why it's important - and how to do it.
The promise of Net Promoter: Results in four weeks
 A more customer-obsessed culture comes down to Xperience™. Satmetrix has launched a faster and more powerful software solution, the only software that delivers on the promise of Net Promoter. Learn how we have helped companies like Orange Business Services build a more profitable customer experience program. Learn more...
MyCustomer.com announces the Social Business Strategy Summit 2012
Find out how firms are transforming internally and externally to support their connected stakeholders through the deployment of social business strategies and technologies.
How to stand out in a crowded inbox this Christmas
 Holiday seasons can be the hardest and busiest times of the year for retailers. A good email campaign can be the difference between a good year and a bad year. This guide provides a roadmap to helping you stand out in a crowded inbox! Download now to see how
'Local social': A new opportunity for your brand?
Farhad Divecha looks at the growth of social media with a local focus and how your businesses can capitalise on it.
Three-minute idea: Taking web self-service to new levels
 Web self-service is essential for delivering superior customer experience, however its current state leaves much to be desired. A recent SSPA tracking study showed successful website visits by customers is in serious decline. Read this 'Three Minute Idea' on web self-service to learn more. Read now
Great customer service comes from within
Are organisations putting too much emphasis on better external communication, at the expense of the internal building blocks that are the foundation of good customer service?
Ten reasons why it pays to be anti-social
 Anti-social means you don't have to talk to everybody, all the time. Just when it matters - and with the people who matter. Find out how to listen to the few but connect with the masses, download this paper now.
|
