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What will Google+ Pages mean for your social media strategy?
Google+ has finally launched its brand pages. So what does it allow you to do - and is it worth your time?
Cisco plots 'aggressive' customer collaboration expansion in UK
John Hernandez and Andy Chew from Cisco's collaboration team explain how the company is talking the talk and walking the walk when it comes to social business.
How much do you know about marketing automation?
 Choosing a marketing automation system can be a difficult decision if you're uninformed about what options you have, and unaware of the right questions to ask. Find out everything you need to know here
Unified communications and the collaborative enterprise
Brent Leary interviews David Alexander of Microsoft's Unified Communications division, about UC's role in the collaborative enterprise.
Ten reasons to be anti-social
 Anti-social means you don't have to talk to everybody, all the time. Just when it matters - and with the people who matter. Find out how to listen to the few but connect with the masses. Download this paper now
And the winners of the 2011 CRM Idol competition are....
The votes have been counted, the judges have delivered their verdicts, and the winners of the 2011 CRM Idol competition for EMEA and Americas are...
Engage customers in real-time and they buy 35% more - fact
 Intelligently engaging website visitors before they abandon the conversation can increase conversions rates over equivalent self-servers by three to six fold, increase average order values by 35% and increase total overall online sales by 20%. It requires an intelligent real-time engagement strategy. Find out more
No Email Day: Time to take it off the calendar?
No Email Day will protest against email overload on Friday, with a large number of people getting behind the campaign. But Sam Cece is ready to rescue its reputation.
Poll: CRM providers - who would make your shortlist?
 Purchasing CRM is a big decision and with so many software providers out there, how do you know the best one to choose? Tell us the brands who would make your shortlist in this poll. Vote now
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