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Your six customer service priorities for 2012
MyCustomer.com spoke with a panel of experts to nominate their key customer service priorities for the coming year.
Social media service lessons from the leading brands
Walter Van Norden explores how brands are developing the people, processes and technology to support social care.
How to integrate your CRM and your contact centre
 This isn't touchy-feely branding lipstick. Effective customer relationship management and positive contact centre experiences have a direct link to your business' profitability and growth.
Download this whitepaper to find out how
Time to rethink the value and efficiency of social technologies?
The value of social technologies is not simply that we can increase the number of friends we have, says Michael Wu.
Customer Contact Planning 2012: 23-24 April, Blackpool
 The must-attend event for everyone interested in delivering best practice, improving the customer experience and driving improvement in their contact centre operation. This conference offers an agenda containing a rich mix of topics and networking opportunities. Register now, call 0333 123 5960 or email events@planningforum.co.uk.
Infographic: The social media cheat sheet
Have you been left in the dark about social media? This cheat sheet by Flowtown will help you capitalise on the major social networks on the web.
Guardian Changing Media Summit 2012: 21-22 March, London
 Now in its seventh year, the Guardian Changing Media Summit brings together the biggest and brightest names from around the globe to debate the future course of the media and content industries. Register before January 31 to save 20%!
Retailers' privacy policies inadequate and unfriendly for customers
Four out of 10 of the UK's biggest online retailers fail basic customer friendliness tests when it comes to their privacy policies and don't comply with new legislation.
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