Welcome to the MyCustomer.com customer service and experience area.

We have collected hundreds of related interviews, case studies and downloads to bring you everything that you need to know about customer service and customer experience management - from the strategic planning through to the solutions required to execute your initiative.

This area incorporates everything to do with frontline delivery, contact centres, customer loyalty and retention and CEM.

Neil Davey
Editor
editor@mycustomer.com

Download of the week

The multichannel swap shop By Dr Nicola Millard, Futurologist, BT
The challenge for organisations is to start to respond to the demands of this increasingly multichannel, multitasking and multicultural customer base. So what is the key?

Looking for a solution?

Our online directory provides a comprehensive list of suppliers in all fields of Customer management. From software to consultancy, if you are looking for a solution, click here.

Customer service & experience

Customer service video

Video voxpop: Who gives great customer service? MyCustomer.com delivers the latest in a series of video voxpops, where the general public shares its thoughts on key issues relating to customer service. more...

Strategy feature

The Starbucks customer experience: A work in progress As Starbucks looks to reinvigorate its flagging customer experience, Lior Arussy believes that there is much to be learned from the steps it is taking. more...

Solutions feature

Oracle preps first social CRM offering for Enterprise 2.0 The growing appetite for corporate applications of Web 2.0 was emphasised at the Enterprise 2.0 Conference. With Oracle's vision of social CRM taking shape as it prepares to roll out its first software as a service offering, can it satisfy this demand? more...

Latest customer service & experience features

4 Jul	Supermarkets in the dock for CSR strategies
3 Jul	Bridging the trust gap: The new thinking on customer lifestage and lifestyle
2 Jul	Heads in the Cloud at Structure 08 with Salesforce.com and NetSuite
30 Jun	Video voxpop: Who gives great customer service?
30 Jun	The secret to effective multichannel campaign marketing

more...

MyCustomer.com July competition

Email editor@mycustomer.com with your name and postal address for a chance to win a copy of Smith and Raspin's book 'Creating Market Insight'. Competition closes July 31. Winners will be randomly selected and notified after the closing date.