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Customer service & experience

7 Oct SAP issues warning following credit crunch collapse
6 Oct Finding the right role for self-service
6 Oct Microsoft readies 'Windows Cloud'
6 Oct How will permission concerns reshape online behavioural tracking?
29 Sep Corporate ecosystems: Building alliances to better serve customers
29 Sep A customer experience emergency
26 Sep What is the secret to successful outsourced customer service?
22 Sep The seven key practices to successfully handling complaints
17 Sep SaaS case study: SaaS takes the hazard away from HazChem
15 Sep Intelligent dialogue in the contact centre: Tearing up the script?
15 Sep Seven rules for redefining customer experience
12 Sep
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First call resolution: Avoid the waste but don't avoid the value
11 Sep CRM in brief: Zach Nelson, CEO, NetSuite
10 Sep Chrome-plated CRM on the way with new Google browser
10 Sep Banking CRM needs to improve
9 Sep On-premise and on-demand CRM in action
9 Sep CRM vendor listing
9 Sep Jason Nash, Microsoft Business Solutions: The best of both worlds
9 Sep
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Lindsey Armstrong, Salesforce.com: Why enterprise on-demand is in demand
9 Sep Greg Gianforte, RightNow Technologies: Is the on-demand/premise war over?
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