MyCustomer is changing... Today (Friday the 27th of November) we are starting the process of switching over to the shiny new MyCustomer. In order to do this we have to temporarily disable registrations, login, the publishing of new content and the downloading of content. So, whilst you’ll still be able to read all the content on the site, you won’t be able to create or edit your own posts or comments. Normal service will resume during Wednesday the 2nd of December.
With the megaphone of social media, even a few wayward comments can seriously damage your brand’s reputation. But more often than not, social media is driven by marketing and the customer services team have little input.
Read this whitepaper to learn more about “bridging the great divide” between marketing and customer service to avoid any social media mishaps and boost your bottom line.