Customer Management Software | Customer Relationship Management

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CRM document library

The MyCustomer.com document library is the largest online collection of CRM- and customer strategy-related downloads in Europe.

A searchable database containing thousands of white papers, research papers and advice, the document library is one of the most comprehensive CRM resources in the world.

Forrester whitepaper: Evaluating CRM and improving customer loyalty
31st Aug 2010
Evolving sales and CRM to increase revenue and performance
31st Aug 2010
Building customer loyalty and revenue: The role of service excellence
31st Aug 2010
Why leaders are not engaged – Free book excerpt
17th Aug 2010
Show them the money! Economics of customer experience: Whitepaper
17th Aug 2010
Information overload – Keeping up with the empowered customer
11th Aug 2010
Creating business clarity with ERP: Free Aberdeen Group report
4th Aug 2010
Tribal customer experience: Social media engagement rules – Free book excerpt
29th Jul 2010
Why you need Unified Communications: Free Forrester whitepaper
19th Jul 2010
ERP checklist: Evaluating software as a service
14th Jul 2010
Increase profitability through customer segmentation: Free whitepaper
13th Jul 2010
A new approach to customer data management
13th Jul 2010
Free Webinar: Shaun Smith examines Experience vs Expectations
13th Jul 2010
CRM customer service contact centre: Gartner’s Magic Quadrant
13th Jul 2010
Join in your customer conversations with the Service Cloud
13th Jul 2010
The Rules of Successful Business Intelligence Projects
12th Jul 2010
Revolutionising the way to do business: Free Business Intelligence podcast
12th Jul 2010
5 ways to kill the customer experience – and 4 ways to save it
2nd Jul 2010
Engagement marketing: Six tactics to boost revenue
2nd Jul 2010
The key to successful data warehousing: Free whitepaper
30th Jun 2010
Whitepaper - CRM and social networking: Engaging the social customer
17th Jun 2010
Service cloud for dummies: Free guide
26th May 2010
Creating first-class customer service: Free Forrester whitepaper
26th May 2010
Customer service meets social CRM: Gartner's 2010 predictions
26th May 2010
Business recovery using CRM: Free whitepaper
24th May 2010
The 5 key factors when choosing CRM: on-demand vs on-premise
24th May 2010
Turning customer interaction into profitable business: Quocirca report
19th May 2010
Your Brand: At Risk or Ready for Growth? New report from Alterian
18th May 2010
Exclusive podcast: CRM and social media – How does it fit together?
10th May 2010
Exclusive podcast interview: Toby Wilson, Finance Director, Microsoft UK
10th May 2010

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