MyCustomer is changing... Today (Friday the 27th of November) we are starting the process of switching over to the shiny new MyCustomer. In order to do this we have to temporarily disable registrations, login, the publishing of new content and the downloading of content. So, whilst you’ll still be able to read all the content on the site, you won’t be able to create or edit your own posts or comments. Normal service will resume during Wednesday the 2nd of December.
How can companies harvest the best of social knowledge for the customer service they offer through their own contact centres and service organisations? How should they engage with customers on social websites? This five-step plan will increase your odds of success.