Service versus Sales – now there’s a conundrum. As you fight your competitors for market share it’s easy to push all your focus on to new sales. Get the balance wrong and your reputation suffers damaging your future sales.
The other extreme is that the focus is all on service leaving you short on resource to acquire new business and you watch your profit margins disappear.
Learn how to get the balance right and how to keep the right amount of focus on sales and still provide an excellent customer experience in this free paper from Jive.
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