Customer service & field working solution for Facilities Management
Robert Woodhead are award winning builders, based in Nottinghamshire, specialising in the design, construction, refurbishment and restoration of buildings. They pride themselves not only on the quality of their building service but also on the exemplary customer service they provide as part of their maintenance contracts.
To help them meet their own rigorous targets for customer service, the company decided to develop their service management offering as ‘Woodhead One’ and sought assistance from mplsystems, sister company to incumbent call handling partner, mplcontact, in the design and delivery of the service’s critical elements. These had been identified as a self-service portal for clients to log and track jobs and a field service management solution for communicating job details, updates and results to their staff and sub-contractors.