MyCustomer is changing... Today (Friday the 27th of November) we are starting the process of switching over to the shiny new MyCustomer. In order to do this we have to temporarily disable registrations, login, the publishing of new content and the downloading of content. So, whilst you’ll still be able to read all the content on the site, you won’t be able to create or edit your own posts or comments. Normal service will resume during Wednesday the 2nd of December.
Harnessing the Power of the Internet and Web 2.0 for Delivering Customer Care
Fixed and mobile operators, who continue battling stagnation and high subscriber acquisition costs in developed markets, do not underestimate the importance of customer retention. High-quality customer service is a key element in the battle against customer churn. In fact, customer service is one of the most important factors affecting customer experience; poor delivery on this front is highly likely to lead to churn