Experience

Essential reading

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Popular Resources

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This is an updated extract from Adrian Swinscoe’s 2016 book, How to Wow: 68 Effortless Ways to Make Every Customer Experience Amazing ...
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The UK’s Ombudsman Service has released findings from its fourth annual Consumer Action Monitor , stating that complaints through its...
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MyCustomer recently highlighted the growing popularity of the CEM maturity model - a framework created by DHL Global, in collaboration with...
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Organisational silos hamper the customer journey and impact the customer’s experience, so in order to provide optimum interactions,...