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By 2010, a quarter of Americans (24%) had posted product reviews or comments online, and 78% of internet users had gone online for product...
Much has been written about the emergence of customer experience as a key competitive battleground for businesses - a Gartner survey of...
With changing consumer behaviours and maturing technologies both having significant influence on the retail sector in the last 12 months,...
Customer experience is a key battleground for today's businesses - and nowhere is that more important than in the world of financial...