Infographic: How to digitalise your customer experience strategy

Heartbreak
istock
Neil Davey
Managing editor
MyCustomer.com
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It's time to steer your customer experience strategy into the future. 

New research from the Customer Contact Association and KCOM highlights the reasons why organisations can no longer afford to ingore the impact of digital transformation. 

This infographic outlines the main findings, including the importance of digital, the barriers to digital and how to transition towards a digital-driven CX. 

[Click to enlarge]

Digital-driven CX

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