Infographic: Why are business leaders prioritising customer experience investment?

Experience
istock
1

A growing number of c-suite executives will prioritise investment in customer experience over the next three years. So why has it become such a matter of urgency for so many business leaders?

Research by Genesys and The Economist Intelligence Unit examined the benefits of CX investment, how much investment has risen and is set to rise, plus who most commonly has responsibiilty for customer experience in the business. 

The infographic below shares some of the most interesting findings from the research. 

[Click to enlarge]

Neil Davey
Managing editor
MyCustomer.com
Share this content

Replies

Please login or register to join the discussion.

avatar
29th Dec 2016 06:55

Of course customer experience is vital. As Gartner stated in one of its reports, CX is the new differentiator. Brands need to improve their service, to stay in the competition because price and product will no longer be cusotmer's priority while choosing a brand. And, for this, service providers need the right knowledge and tools to empower their service representatives. See how the choice of knowledge impacts CX. http://www.kochartech.com/blog/2016/12/23/revamp-customer-experience-kno...

Thanks (0)