Voice of the Customer

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The UK’s Ombudsman Service has released findings from its fourth annual Consumer Action Monitor , stating that complaints through its...
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Back in the heady days of 2010, and even as recently as 2015, CX programmes were ‘the next big thing’ and proving value was often a...
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Did you know that by the year 2020, customer experience will overtake price and product as the leading brand differentiator? If you want to...
In this guide, we address a number of the critical elements of creating and managing a Voice of the Customer programme. Most true...