Hi there,
I am knew to this site and wanted to introduce myself. My name is Sigal and I am a call centre manager in a large multi-national company in London.
We currently need is a software that will tell us how our customers feel about the service we provide.
Do you have any suggestions for a top of the line Customer Feedback Software?
All ideas welcome.
Thanks a lot...
Sigal
(Call centre manager, London)

Hi Sigal,

Welcome to the site!

What sort of feedback software are you looking for?

The two that instantly spring to mind are slightly different, however depending on your aims would serve your needs.

The first is CDC Respond, a full feedback management suite.

The second is Clicktools, which measures customer feedback through a series of online surveys.

Either shoudl be able to help.

Thanks

Tom

Sigal

Please take a look at our website - www.charter-uk.com . Charter UK are the market leading enterprise feedback management solution provider and we would be more than happy to discuss your requirements.

Please call 01932 250000 if you'd like to get in contact.

Best regards,

Richard Young
Pre-Sales Consultant
Charter UK

Sigal
you might try CustomerGauge (www.customergauge.com) which is useful for companies with many transactions (like online shops). It organises comments and has a workflow function to ensure that customer issues get solved.

Hope that's useful.
Adam

Responsetek, Its easy to use, quick to install

Sigal

Take a look at www.clicktools.com or give Jenny a call on 01202 555577. Feedback via web, email, phone, IVR and can be driven by a call centre script. UK basedwith an excellent reputation for support.

Cheers

Dave J