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Customer Strategy in Public Sector
30-Oct-08 16:10 (GMT)
from:
James Tanner
Dear all,
I am going to work on a customer strategy project for a government body. Is there anyone who have some experience and tips on this subject? Or is there any reference material that you will recommend? Highly appreciate any feedback. Thanks.
Emily
Emily
We have worked extensively in the public sector in this area. You may wish to ask the government body if they have established 5 key performance indicators for inbound call handling, replies to emails, post and fax. If they have not this would be a good starting point. Once this has been established the front facing part of the organisation can be geared towards achieving these performance targets.
Best wishes
James Tanner
Communictaions Department Ltd
tel 08450130123
www.commsdept.com
Reply
I am going to work on a customer strategy project for a government body. Is there anyone who have some experience and tips on this subject? Or is there any reference material that you will recommend? Highly appreciate any feedback. Thanks.
Emily
Emily
We have worked extensively in the public sector in this area. You may wish to ask the government body if they have established 5 key performance indicators for inbound call handling, replies to emails, post and fax. If they have not this would be a good starting point. Once this has been established the front facing part of the organisation can be geared towards achieving these performance targets.
Best wishes
James Tanner
Communictaions Department Ltd
tel 08450130123
www.commsdept.com
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Customer Strategy in Public Sector
I am going to work on a customer strategy project for a government body. Is there anyone who have some experience and tips on this subject? Or is there any reference material that you will recommend? Highly appreciate any feedback. Thanks.
Emily